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Visit

us

Office

Unit #1, 32-38 Slipe Road,
Kingston 5, JA

Office: 876-960-4689

Whatsapp: 876-995-4686

Email: customerservice@econenterpriseltd.com 

 

Opening Hours

Monday - Friday: 8.30am - 4.30pm

Saturday: Closed

Sunday: Closed

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All customers must wear a face mask upon visiting our office. Sanitization will be provided upon entry. 

Have Questions?

Contact us via email customerservice@econenterpriseltd.com,  whatsapp or call and we will respond as soon as possible:

Frequently asked questions

What is your processing time?

Our order processing time estimate is between 5-10 working days. Within this, your artwork may be processed within 2 working days depending on work load. Upon approval of your artwork it will be within 3-7 working days for your order to be completed. For large orders, please allow us up to 10 working days or more to process your order. Please note that during high traffic periods, processing times may differ. It is important to communicate your deadline to our team if your product is needed by a specific date. This is especially releveant during the Christmas season.



What methods of payment do you accept?

We accept: -cash -all local debit cards -all local credit cards -online bank transfers (For our bank information, please contact our office) -company cheques (This is only upon approval from our office) -tax exemption forms (Must be presented for invoice to be generated without tax) Please be sure to contact our offices for more information. We do not accept international debit or credit cards and personal cheques.



Can I provide my own products?

Yes! We can print on your own products, however, our team will have to see your product first. There may be some products that have distorted surfaces that are not printable. Be sure to contact our office for more information.



How many colours can be printed on each product?

Most products are only printed with one colour, however, there a few of our products that multiple colours can be added at an additional cost for each colour. If your logo has multiple colours, it will be transfered into one colour for printing. If you require more than one colour for your logo, our team is happy to help with this. Please call us for information on what products are available for multiple colour prints.



What is your minimum order quantity (MOQ) ?

You can find our MOQ on each product page listed here on our website. Note, that each product has a different minimum quantity.



When am I charged a setup charge?

A setup charge is only charged for new orders on each product type and if an artwork is changed or adjusted in any way. Once an artwork has changed, a new screen will have to be made.



What is a setup charge?

New clients and/ or new artworks are charged a setup charge on each product type. Repeat orders are not charged a setup charge once the artwork has not been changed. If you have corrections or adjustments to be made to an artwork be sure to notify our team before you approve your artwork. Changes to artwork cannot be made after approval.



Do you offer delivery?

We do not currently offer delivery, but you may contact any local courier service for pickup options. If you are located outside of Kingston, your order can be sent via courier. Prices are determined by the courier service and payment will be held at the responsibility of the customer.



Do you offer rush orders?

Yes we do! We can prepare your order within 2 business days. This will be at a charge of 5% of your subtotal. Please be sure to let our team know if you order is a rush order and we'll have it on the way as soon as possible.



Where are you located?

Our office is located on Slipe Road in the Crossroads area. We are located across the road from Rainforest Seafoods. Turn into the Petcom Gas Station and we are lcoated in the plaza in the back.



Can I contact you via Whats App?

Yes! Our whats app number is 876-955-4686.



What is your return policy?

All orders are final sale. Be sure to check your artwork upon approval for errors, corrections, or adjustments and immediately notify our team.